Delivery & Returns

Delivery

Shipping timetable:

USA & Canada Standard
Express
7-14 Working Days
1-3 Working Days
United Kingdom Standard
Express
2 Working Days
Next Working Day
Republic of Ireland Standard
Express
2-3 Working Days
1-2 Working Days
France, Germany, Belgium, Netherlands Standard
Express
2-3 Working Days
1-2 Working Days
Rest of Europe Standard
Express
3-5 Working Days
1-2 Working Days
Australia Standard
Express
7-14 Working Days
2-4 Working Days
Hong Kong, India, Japan, New Zealand, Singapore Standard
Express
7-14 Working Days
2-4 Working Days
Rest of World

Standard
Express

7-14 Working Days
2-4 Working Days

Products are shipped within 2 working days and are sent first class Royal Mail (Standard) or DHL Express.

 

Returns

Returning an item(s) to us is easy.

If you decide to return any item(s), it must reach us in its original state within 14 days of receiving the goods. On receipt of the returned item(s) we will refund the price paid for the goods to the original payment card. Delivery costs will not be refunded (exceptions apply).

Once we’ve received your returned item(s) we will send you an email to confirm your refund, which will be processed within 5 –10 working days of receipt. You can typically expect the refund to reach your account within 3-5 working days.

International customers have 28 days to return their items. Remember to clearly mark your return parcels ‘British Return Goods’ with a domestic sale value of £0.00, as your returned items are not applicable to duty - this will prevent them being held up at customs. We advise sending your goods back via a tracked service and retaining proof of postage until you receive your refund notification.

Please contact us if you have any questions:

Return Address:
Lona UK
415 Centennial Park
Elstree
WD6 3TN
UK