We will accept returns of merchandise within 30 days of the original purchase date. The merchandise must have all the original tags and labels affixed, as they were when the merchandise was delivered, and returned in the original vinyl pouch. The merchandise must be returned undamaged and not worn and also free of lint etc... The credit card or method of payment used to purchase the merchandise will be credited promptly upon the acceptance of returned merchandise. Unfortunately, we cannot refund original shipping & handling charges unless an error occurred on our part in shipping your order. A copy of the sales receipt and a note of why returning the item(s) must be enclosed with merchandise.

Refused Items

Shipments that are refused and sent back to our warehouse by UPS result in a $50 non-refundable restocking fee.

All returns must be shipped to:

Cashmere.com
c/o Alashan Cashmere Company
411 Chapel Street
2nd Floor
Harrisville, RI 02830

Please contact our Customer Service at 401-710-9653 to obtain a return authorization number.

Privacy Policy

We are committed to maintaining the privacy of your information. When you make a purchase through our site, the contact information you submit is used to deliver your order as well as to notify you about updates to our site and merchandise. We also use this information for our own marketing purposes.

As we continue to develop our business, we might acquire, be acquired by or merge with other business entities. In such transactions, customer information generally is one of the transferred business assets and we reserve the right to transfer customer information in connection with any sale of substantially all of our assets or other similar transaction.

If elements of our customer service policies change, we will post them on this site.